Submit a Claim
Easy Submission Process for Warranty Requests
Thank you for choosing ARCH Exteriors! Once submitted, your information will be automatically sent to multiple departments for a technical evaluation, ordering parts, and scheduling. To expedite service for your warranty issue, please provide the following details:
Invoice Number: Include the invoice number for reference.- Issue Description: Briefly describe the problem you're encountering with your product.
- Photos of the Issue: Attach clear images showing the affected area.
- Product Serial Numbers: Provide the serial number(s) of the impacted product(s).
How to Submit a Claim - It's Easy!
Describe Your Problem
Please tell us about the problem you’re experiencing. Your detailed input will help us better understand your needs and allow us to provide the most effective solution.
Take a Picture
Taking detailed photos of the issue helps us accurately assess the situation, ensuring we provide the perfect solution! By understanding the unique aspects of your property, we can tailor our services to meet your needs the right way.
Submit a Service Request Form
Submit your service request form today, and rest assured our team is ready to partner with you to tackle any home exterior problems.
Service FAQs:
Our commitment is to your satisfaction. Please note parts covered under our 2-year labor warranty have no charges, however charges may apply in specific situations, including:
- $175 Trip Charge for Re-screening: Applicable 90 days after installation
- $175 Diagnostic Trip Charge: Applicable if necessary information (e.g., photos, serial numbers) is not provided.
- $175 Minimum Trip Charge: Applied if no defects in material or workmanship are found within 90 days of installation.
If the requested services aren’t covered by our 2-year labor warranty, we’ll offer a free estimate for the necessary work.
Frequently Asked Questions
Why should I choose ARCH Exteriors?
We have been in business since 2009, and have an A+ rating with the Better Business Bureau. We have partnered with the best manufacturers in the industry to provide homeowners with quality products they will not need to worry about once installed. Our installers are trained and certified in all the products we offer.
One of the major things we focus on is helping clients get all the information they need to make the right decision for them and their home.
We do this by first, understanding the specific needs and wants a homeowner has. Next, we help homeowners determine which products and payment options are best to suit their needs and budget. We are committed to educating homeowners, providing quality products to choose from, offering easy payment options, and providing expert installation.
What type of warranty comes with new replacement windows?
ARCH Exteriors is proud to feature ProVia®️ products for your replacement windows. As a ProVia®️ partner ARCH Exteriors offers a lifetime transferable warranty for vinyl windows this includes glass breakage, chips, cracks, peeling, and blistering.
Do you provide warranties on roof replacements?
Absolutely. When you choose Owens Corning roofing products, you have complete coverage for all manufacturer defects. Owens Corning asphalt shingles also come with transferable manufacturer roofing warranties, meaning you can transfer the warranty from the original property owner to the subsequent property owner to extend the roof’s coverage.
As an Owens Corning Platinum Preferred Contractor, we can offer the highest level of extended warranty coverage when you choose an Owens Corning roofing system installed by us.
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