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Easy Submission Process for Warranty Requests

Thank you for choosing ARCH Exteriors! Once submitted, your information will be automatically sent to multiple departments for a technical evaluation, ordering parts, and scheduling. To expedite service for your warranty issue, please provide the following details:

  • Bullet IconInvoice Number: Include the invoice number for reference.
  • Bullet IconIssue Description: Briefly describe the problem you're encountering with your product.
  • Bullet IconPhotos of the Issue: Attach clear images showing the affected area.
  • Bullet IconProduct Serial Numbers: Provide the serial number(s) of the impacted product(s).

Service Claim Form

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    How to Submit a Claim - It's Easy!

    STEP 1
    Process Icon

    Describe Your Problem

    Please tell us about the problem you’re experiencing. Your detailed input will help us better understand your needs and allow us to provide the most effective solution.

    STEP 2
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    Take a Picture

    Taking detailed photos of the issue helps us accurately assess the situation, ensuring we provide the perfect solution! By understanding the unique aspects of your property, we can tailor our services to meet your needs the right way.

    STEP 3
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    Submit a Service Request Form

    Submit your service request form today, and rest assured our team is ready to partner with you to tackle any home exterior problems.

    Service FAQs:

    Our commitment is to your satisfaction. Please note parts covered under our 2-year labor warranty have no charges, however charges may apply in specific situations, including:

    • $175 Trip Charge for Re-screening: Applicable 90 days after installation
    • $175 Diagnostic Trip Charge: Applicable if necessary information (e.g., photos, serial numbers) is not provided.
    • $175 Minimum Trip Charge: Applied if no defects in material or workmanship are found within 90 days of installation.

    If the requested services aren’t covered by our 2-year labor warranty, we’ll offer a free estimate for the necessary work.

    Frequently Asked Questions

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